When people talk about personal development they often say they want to improve things like self-confidence, communication skills or how to set goals efficiently. But what is often overlooked is being able to listen to others, empathic listening; listening to truly understand.

Never assume, but check for facts as you could be wrong. This is especially true if the assumption or inference you are making is accompanied with a strong negative emotion.
Try to look at situations from the other’s point of view as well.